RESERVATIONS, DEPOSIT AND FINAL PAYMENT
After a reservation has been made, a confirmation and preliminary information will be issued by CITS USA (hereafter CITS USA). The following deposit policy will apply:
The following deposit policy will apply:
CHINA and ASIA programs US$300.00 per person
YANGTZE RIVER programs US$600.00 per person
SEAT-IN-COACH or CUSTOMIZED TOUR programs (each city) US$100.00 per person
CHINA DOMESTIC and INTER ORIENT AIRFARES (Full payment is due)
ADDITIONAL ROOM CHARGE (Full payment is due)
All deposits are due within 14 days of the reservation date. Failure to meet the deposit requirement will result in release of reservation. Final payment must be received by CITS USA 60 days before the commencement of the tour.
Full refund, less US$200.00 administrative fee per person for any cancellations received in writing up to 60 days prior to departure. Thereafter the following cancellation charges will apply:
China, Asia and Yangtze River programs:
59 to 30 days before departure US$400.00 per person
29 to 8 days before departure US$800.00 per person
29 to 8 days before departure (Yangtze River program only) US$1,200.00 per person
7 to 1 days before departure 50% of tour price per person
On or after departure date 100% of tour price per person
*Airfares are non refundable once ticket issued or subject to airlines' rules and regulations.
Customized / Bus / Seat-in-CoachTour Programs
59 to 30 days before departure 35% of tour price per person
29 to 8 days before departure 50% of tour price per person
7 to 1 days before departure 75% of tour price per person
On or after departure date 100% of tour price per person
*China domestic and inter-orient airfares are non-refundable.
Group & Customized Bookings
Please refer to your written agreement or confirmation.
CHANGE AND LATE BOOKING FEE
A late booking fee of US$100.00 per person will apply to bookings received within 30 days prior to departure date of the tour.
A fee of US$100.00 per change plus air ticket change fee imposed by the airlines will apply to any changes made after the booking has been confirmed and a deposit has been received.
All claims for refunds must be made through the agent from whom the tour has been purchased within 30 days after termination of the tour. The claim must be accompanied by a statement from the Tour Manager or local CITS USA representative certifying exactly the services not rendered.
Voluntary non-usage of hotel accommodations, tour features or services are not refundable or exchangeable for other accommodations, services or tour features. Refunds will not be made for complimentary accommodations and services provided by the airline.
Refunds will not be made if passengers change hotels and/or services en-route.
Travel Insurance and Visa handling fee is non refundable.
Tour price includes land arrangement and air transportation costs as a package. Tour price is quoted in U.S. dollars and based on tariffs and rates of exchange between U.S. dollars and foreign currencies in effect from time to time. Air transportation is via selected Airlines.
All prices are subject to change without notice. United States departure, airport taxes and Customs fees in effect at time of ticketing and all foreign airport taxes are not included.
All additional expenses including hotel accommodations, meals and transportation caused by sickness, weather, strikes, wars, civil disturbance, quarantines, alterations in ship, air or railroad services or by any other factor beyond CITS USA's control are the responsibility of the passengers and will be collected on the spot.
Cost of land arrangements is based on two persons sharing a twin-bedded room. The single supplement room rate covers all cities on the tour except any involuntary overnight provided by the airlines. CITS USA reserves the right to modify the tour itinerary or eliminate some group meals and activities for tours with less than 15 participants
Air transportation is via Cathay Pacific Airways, Japan Airlines, Northwest Airlines, Korean Air, Air China, All Nippon Airlines, United Airlines, all other transpacific air carriers. Fares used for the tours are based on valid published fares and their respective fare rules applicable to the tour program in effect December 2008. All fares and fare rules are subject to change by the airline. Any fare increase resulted from such changes will be added to the tour price and be borne by the passenger.
Air transportation within China is provided by the domestic Chinese carriers. Air fares are subject to change and any increase in fare will be added to the tour price and be borne by the passenger.
The airlines concerned are not held responsible for any act, or event during the time the passengers are not on board their planes or conveyances. The passenger's contract is between the airline and the passenger. Any and/or all transportation companies herein mentioned shall have or incur no responsibility for liability to any travel aside from their liability as common carrier.
Deluxe or First Class hotels with private bath as specified in the itinerary will be used. Right is reserved to substitute hotels for those specified in the itinerary whenever necessary. All hotel accommodations are on the basis of two persons sharing a twin-bedded room.
YANGTZE RIVER CRUISE
Yangtze River cruise inside China is via "VICTORIA CRUISES", "VIKING CRUISES", and "PRESIDENT CRUISES", and "YANGTZE EXPLORER" cruise boats. In the event that an assigned cruise boat is not available due to reasons beyond CITS USA's control, CITS USA reserves the right to substitute it with any other boat that is available.
As specified in the itinerary. Voluntary non-usage of meal coupons are non refundable and non exchangeable.
TRANSFERS AND SIGHTSEEING
All transfers and sightseeing are by motor coach, car or other conveyance. Transfers to and from airports and hotels will be provided only for tour members utilizing the airspace reserved for the group. Sightseeing tours are as described in the tour itineraries. Inside China, sightseeing is restricted to the sightseeing points covered by the tour package price charged by Tour Operators in China. Additional sightseeing points not normally covered in the tour package price will incur extra charges on the spot.
CITS USA reserves the right to assign individual passengers departing from non-designated gateways, and groups falling below the minimum requirement of 15 passengers, a seat on transportation not necessarily used for the sole purpose of CITS USA.
Passengers must provide their own transfers to and from the specified hotel when arriving and/or departing on flights other than the ones specified by CITS USA for the specific itinerary.
TIPS AND TAXES
Hotel taxes are included in the land cost. Airport departure taxes, China domestic airport taxes and any additional city development/construction fees imposed by the local government are not included in the tour price and will be collected from each participant before departure at each airport. Tips to restaurant and hotel waiters, chambermaids and porters are not included. The customary end-of-the-tour gratuity to tour managers and tips to local guides and drivers are not included.
TOUR PRICE DOES NOT INCLUDE
Meals not specified in the itinerary, optional tours, airport taxes, charges for passports, visas, expenses on the United States mainland, laundry, liquor, excess baggage charges, usage of telephones, personal, health or baggage insurance, items of a personal nature and any items not specifically listed as included.
CITS USA reserves the right to cancel any tour when the number of participants falls below ten people, a minimum group requirement. The right is reserved to decline acceptance or retention of any person as a tour participant whose health condition makes him/her physically unfit for long trips due to mental illness, heart disease, serious chronic or contagious illness, physical handicaps, pregnancy, senility or infirmity.
A refund of all payments or unused land payments will constitute the maximum limit of CITS USA's liability.
CITS USA, Inc., an overseas branch of CITS (herein after called CITS USA) and its affiliates are acting as agents for the relevant supplier in securing hotels, transportation and other travel services and in no event shall CITS USA be liable for failure by any such supplier to render any transportation, lodging or other travel service to be provided on the tour. Passenger agrees that CITSUSA assumes no liability for injury, death, damages, loss, accident delay or irregularity that may occur by reason of any negligent or willful act or omission of any suppliers of service. CITS USA does not own or operate any of the suppliers of services to your tour. Similarly, without limiting the foregoing reasons, passenger agrees to hold CITS USA harmless for any defect in any vehicle, plane, boat, bus, car, van or other vehicle, act of war or insurrection, terrorist activity, revolt or other civil uprising, military action, strikes or labor unrest or any Act of God or for any other act of any third party. CITS USA does not accept responsibility for losses or additional expenses due to delay or changes in air schedules, hotel over-bookings or other hotel related problems or other causes. All such losses or expenses will be the responsibility of the passenger. The right is reserved to make adjustments to the itinerary as deemed desirable to CITS USA and the right is reserved to cancel any tour prior to departure. CITS USA may not be held responsible for any loss or damage to luggage during the tour program. The acceptance of final documents, vouchers, or tickets shall be deemed to be consent to the above conditions. Prices are based on tariffs in effect as of December 01, 2009 and are subject to adjustment without notice in the event of any change or currency fluctuation.
Any controversy or claim of any kind arising out of or relating to this contract, this brochure, or your trip shall be resolved exclusively by binding arbitration administered by the American Arbitration Association in Pasadena, California in accordance with the American Arbitration Association procedures then in existence.
It is agreed by and between Passenger and Operator that all disputes and matters whatsoever arising under, or in connection with incident to the responsibilities of CITS USA shall be litigated in an before a court located in the State of California, County of Pasadena U.S.A. to the exclusion of the courts of any other state or country. California law will be applicable to any disputes, which arise out of your trip.